Returns & Exchanges
At Glen Appliances Pvt. Ltd, we strive to ensure your complete satisfaction with every purchase. If you receive a damaged, defective, or incorrect product, our hassle-free returns policy allows you to request a replacement or refund within 7 days of delivery.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Inspection
Our support team will review your request and may ask for photos or videos of the appliance to verify the reported issue.
Product Pickup
Once approved, we will schedule a reverse pickup from your address; please ensure the item is in its original packaging with all accessories included.
Refund or Replacement
After the item reaches our warehouse and passes quality checks, we will initiate your full refund or dispatch a brand-new replacement unit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing